Coral Live Arrival Guarantee
**Aquatech Aquariums Live Coral Shipping and Acclimation Guide**
Welcome to the world of stunning live corals from Aquatech Aquariums! We take extra care to ensure your corals arrive safe and sound, ready to enhance your aquarium's beauty.
**Shipping Process**
Our live corals travel in style—packed in Styrofoam 'poly' boxes and snugly sealed in matching cardboard outer boxes for ultimate protection and insulation. Each coral is attached to quality frag plugs or colony discs, making them aquarium-ready upon arrival.
To safeguard against pests, all our corals undergo treatment with a top-notch reef dip solution before shipping. For your peace of mind, a brief 5 to 10-minute acclimation dip is recommended upon arrival.
Your corals are triple-bagged to prevent any mishaps during transit, with 72-hour heat packs used as needed to maintain ideal temperatures.
**Quality Assurance and Live Arrival Guarantee**
Before shipping, every coral is meticulously inspected to ensure it meets our high standards. We only ship orders that meet our quality criteria.
For a valid guarantee:
- You must be available to receive and sign for the package on the first delivery attempt to activate the guarantee.
- In the rare event of a DOA (Dead on Arrival), notify us via email within 2 hours of delivery, attaching a clear photograph of the deceased coral within its original, unopened packaging.
If a coral arrives stressed or damaged (but not clearly dead), please contact us immediately with photographs and then allow 2 to 3 weeks for recovery before evaluating it for a DOA credit. Any approved credits will be applied as livestock credit toward your next order. Unfortunately, if the courier delivers your parcel as planned, we cannot offer refunds for shipping costs.
**Acclimation Guide**
To ensure a smooth transition for your new corals, follow these steps:
1. Float the bag in your tank for at least 30 minutes to equalize temperatures.
2. Using the provided poly box, carefully open or cut the bags and transfer corals along with the water into the box, avoiding stacking animals on top of each other.
3. Adjust water levels in the box by removing and replacing water gradually to acclimate the corals to your tank water.
4. Introduce a quality reef dip solution to the water following manufacturer instructions, allowing corals to soak for 5 to 10 minutes for inspection.
5. Carefully remove corals by hand and place them at the base of your aquarium to settle.
Remember, each coral is unique, and its appearance may vary based on tank conditions. If you have any questions or need assistance, don't hesitate to reach out to our knowledgeable team. We're here to ensure your coral-keeping journey is a success!